1. What are cookies?
Cookies are small text files stored on the user device when accessing the Tensorial System. They help remember actions, preferences, and improve the platform experience.
Cookie Policy
Tensorial Cookie Policy
Understand what cookies and similar technologies Tensorial uses, their purpose, retention period, and how to manage your consent.
Tenants
Multi
Branches
Scoped
Security
RLS
Operational view
Billing, messaging and access aligned
WhatsApp providerMeta Cloud
Platform subscriptionActive
Branches
12
Jobs
148
Alerts
03
2. Types of cookies we use
- Essential cookies: authentication, security, and core System functionality.
- Analytical cookies: usage measurement, performance and service optimization (for example, Google Analytics).
- Essential cookies do not require consent; analytical cookies require express user consent.
3. Specific cookies list
| Name | Purpose | Duration | Consent Type |
|---|---|---|---|
| tensorial_session | Keep user authentication session active | Session | Essential |
| csrf_token | Protection against request forgery attacks | Session | Essential |
| _ga | Identify unique users (Google Analytics) | 2 years | Analytical |
| _gat | Limit request rate (Google Analytics) | 1 minute | Analytical |
| _gid | Distinguish users (Google Analytics) | 24 hours | Analytical |
4. Third-party cookies
- Google Analytics: usage and performance analytics - https://policies.google.com/privacy
- Stripe: payment processing - https://stripe.com/privacy
- Third parties apply their own privacy and cookie policies; we recommend reviewing them.
5. Cookie management
- You can configure or disable cookies from your browser settings (Google Chrome, Mozilla Firefox, Microsoft Edge, Safari).
- In Tensorial, you can accept all cookies, reject analytical cookies while keeping essential cookies, or set personalized preferences.
- You can also update settings from your account preferences or by contacting legal@tensorial.io.
6. Effects of disabling cookies
- Disabling essential cookies may affect authentication and core functionality such as log in.
- Disabling analytical cookies may limit service improvement, without affecting basic platform functionality.
7. Legal basis
- Essential cookies: legitimate interest of the Data Controller to provide the requested service.
- Analytical cookies: express user consent, obtained through the cookie banner.
- You may withdraw consent at any time without affecting the legality of processing already performed.
8. International transfers and updates
- Some third-party cookies (such as Google Analytics or Stripe) may involve transfers to the United States.
- The Controller implements reasonable safeguards to ensure those transfers use adequate protection.
- This policy may be updated at any time; substantial changes will be notified in-app or by email to the registered address.
- For questions, write to legal@tensorial.io.